rieker-boots.com delivers parcels all over the world via DHL Express, FedEx or UPS. All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. rieker-boots.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Rieker Shoes. All shipments are accompanied with an official invoice with the exact declared value of each item in euros. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.
Orders:
Rieker Shoes Operating srl has created and published the website rieker-boots.com with the mission to offer a service exclusively for its own Clients. The products on sale on the website rieker-boots.com are destined to the Final Customer. By “Final Customer” rieker-boots.com intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at rieker-boots.com. Therefore, rieker-boots.com requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with rieker-boots.com nor use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, rieker-boots.com reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. rieker-boots.com reserves the right to decline to process an order and/or offer services to anyone at any time. rieker-boots.com reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. rieker-boots.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately.
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and rieker-boots.com will be completed when we email you that the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of rieker-boots.com. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from rieker-boots.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on rieker-boots.com, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
Available Items:
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
Pre-Order item:
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, rieker-boots.com will promptly inform and refund customers. rieker-boots.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of Rieker Shoes that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed.
Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:
Available merchandise will be shipped with standard shipping methods
Pre-orderable items will be shipped right after items are available in stock.
For “HOMEWARE” selection products, we cannot accept deliveries to PO Boxes or lockers. In case you will not be home at delivery time, please contact us, so that we will promptly arrange an alternative solution with the courier.
